Free Delivery for Purchase HK$300 or above

Refund Policy

Return Conditions

For online purchases, we will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Please complete the Product Returns form and follow the instructions.

Full-price merchandise must be returned within 30 days from the date of delivery to Art Naturals®HK. Likewise, all PayPal purchases must be returned exclusively to Art Naturals®HK.

Products may be returned if unopened and in the original packaging within 30 days from the date of delivery.


Merchandise that has been used, altered or damaged will not be accepted. At our sole discretion, we reserve the right to refuse the return of any merchandise that does not meet the above return requirements.


Merchandise returned to Art Naturals®HK will be processed within 7-10 business days of receipt of returned product(s). A notiication email will be sent to you once your returned product has been verified and the refund has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase may be non-refundable if the reason for return are neither "Dead on Arrival" nor "Received Wrong Item". If the purchase entitled free delivery, the waived delivery fee may be charged from the refunded amount which is determined by Art Naturals®HK


Return Guidelines

To return the product(s), please complete the Product Returns form for each type of product and ship back the product(s) to “Room C-2, 1/F, New East Sun Industrial Building, No. 18 Shing Yip Street, Kwun Tong, HONG KONG”. We recommend shipping returned merchandise via S.F. Express for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.


Exchanges

Art Naturals®HK cannot accommodate automatic exchanges at this time. Please contact us through Info@ArtNaturals.com.hk for product exchange. Product exchanges are subject to product availability.


Refunds

Once we verify the purchase of the items in your return we will accept the return and process the refund. Verifying the items is expected to take 7 to 10 business days.

The refund will be issued as soon as possible after the return has been accepted, directly to the Credit Card or PayPal account used for the original purchase and in the same currency.

We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures.

You will receive an email notifying the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the items returned minus product(s) delivery charge.

Should you have any questions or require assistance with your refund, please do not hesitate to contact Info@ArtNaturals.com.hk.

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